Support at Home Program – still time to sign your service agreement with your provider

6 Nov 2025

From Saturday 1 November, the new Aged Care Act came into effect – marking an important step in building a fairer and more rights-based aged care system. One of the key changes is the introduction of the Support at Home Program, which introduces new levels of care under a rights-based Act to help people stay at home for longer.

If you, or someone you know, is moving to Support at Home, it’s important to remember that there’s still time to sign your service agreement with your provider.

Here’s what you need to know:

• You’ll soon receive a letter from Services Australia with your individual contribution rate.
• Once you receive it, you’ll have up to 90 days to review and sign your agreement – giving you time to consider what’s right for you.
• You’ll continue receiving services after 1 November, even if you haven’t yet signed.
• Accepting services after 1 November does not mean you’ve accepted your new agreement.
• During this transition, your provider cannot stop your services just because you haven’t signed.

If you are concerned about the prices your provider is charging you can contact the Aged Care Quality & Safety Commission, and if your services are reducing you can apply to have a reassessment.

For more information about service agreements and the transition to Support at Home, visit: Support at Home service agreement resources

Source: COTA Australia